Conversion Rate Optimisation

Turn more visitors into customers. We analyse exactly how users behave on your site and make data-driven changes that convert more of your existing traffic into leads and sales.

hotjar.com — Heatmap: Homepage
Heatmaps
Recordings
Funnels
Surveys
yoursite.com/
Sessions
3.2k
▲ 14%
Conv. Rate
4.8%
▲ 1.9%
Rage Clicks
12
▼ 5
Click Intensity
LowHigh
Conv. Rate
4.8%
▲ +1.9%
🔥
🧭
🗂
✉️
Ready to improve your conversion rate? Talk to the SplinterSEO team today.
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Conversion Rate Optimisation

More leads from the traffic you already have

Most businesses focus on getting more traffic. CRO focuses on making the traffic you already have work harder. If your site gets 1,000 visitors a month and converts at 2%, fixing that to 4% doubles your leads without spending a penny more on marketing.

We analyse how real users behave on your site, identify where they drop off and make targeted, evidence-based changes that turn more visitors into enquiries, calls and sales.

CRO is not guesswork. Every change we recommend is grounded in data from your GA4 setup, heatmaps, session recordings and user research. We test, measure and iterate until the numbers improve.

Talk to us about CRO
Conversion audits A thorough review of your key pages and user journeys to identify the friction points, trust gaps and usability issues costing you conversions.
Heatmaps and session recordings We use behavioural analytics tools to see exactly where users click, scroll, hesitate and abandon, giving us real evidence before recommending any change.
Landing page optimisation We rewrite, restructure and redesign landing pages to better match visitor intent, reduce friction and guide users towards taking action.
A/B testing Where traffic volumes allow, we set up controlled tests to compare page variations and measure which version converts better before rolling out changes.
What's included

What our CRO service covers

A data-led process that identifies exactly where your site is losing conversions and makes targeted changes to fix it.

Conversion audit A full review of your key pages, user journeys and conversion points. We identify every friction point, trust gap and usability issue that is preventing visitors from taking action.
GA4 data analysis We dig into your analytics to understand where users drop off, which pages underperform, where high-intent traffic is being lost and what the funnel looks like for real visitors.
Heatmap and scroll analysis We use heatmap tools to see where users click, where they stop scrolling and which elements are being ignored. This shows us whether key CTAs and content are even being seen.
Session recording review Watching real user sessions reveals hesitation patterns, rage clicks, form abandonment and navigation confusion that would never show up in standard analytics data.
Landing page optimisation Rewriting headlines, restructuring content, improving CTAs and removing friction from your most important pages based on the evidence gathered in the audit phase.
Form and checkout optimisation Forms and checkout flows are where most conversions are lost. We reduce field count, improve error handling, add trust signals and test layout changes to improve completion rates.
A/B testing Where traffic volumes allow, we design and run controlled experiments to compare variations and measure which changes produce a statistically meaningful improvement in conversion rate.
Prioritised recommendations Not every fix is equal. We prioritise recommendations by potential impact and effort so you know exactly what to tackle first for the fastest improvement in conversions.
Common issues

What is killing your conversions

Most sites are losing a significant proportion of their potential leads to a small number of fixable problems. These are the issues we find most often.

Weak or buried calls to action

CTAs that blend into the page, appear too late in the scroll, or use vague language like "Click here" give visitors no clear reason to take the next step.

Too much friction in forms

Asking for too much information, unclear field labels, poor error messages and multi-step forms without progress indicators all cause users to abandon before completing.

Lack of trust signals

Visitors who do not know your business need reassurance before they will contact you. Missing reviews, accreditations, case studies or even a real address and phone number create doubt.

Slow page load times

Every extra second of load time reduces conversion rate measurably. A visitor who waits three or four seconds for a page to load is significantly more likely to leave without enquiring.

Poor mobile experience

More than half of web traffic is mobile. If your contact forms, CTAs or key content are awkward to use on a phone, you are losing a large proportion of potential leads before they even try.

Messaging that does not match intent

When the language on a landing page does not match what the visitor was searching for, they assume they are in the wrong place and leave without reading further.

How it works

Evidence first. Changes second.

01

Data gathering

We start by collecting evidence. GA4 analysis, heatmaps, session recordings and funnel data give us a clear picture of where visitors are dropping off and why, before we recommend a single change.

02

Diagnosis and prioritisation

We identify the specific conversion barriers on your most important pages and prioritise them by potential impact. You see exactly what we have found and what we recommend fixing first.

03

Implementation

We make the recommended changes directly or work alongside your development team. Copy, layout, CTAs, forms and trust signals are all improved based on the evidence gathered in step one.

04

Measure and iterate

We monitor the impact of every change in GA4 and continue optimising. CRO is an ongoing process, not a one-time fix, and the gains compound over time as each round of improvements builds on the last.

CRO and SEO

Better conversions make your SEO investment go further

SEO and CRO are more powerful together than either is alone. SEO brings visitors to your site. CRO ensures those visitors do something when they arrive.

If you are investing in SEO but your landing pages do not convert, you are generating traffic that does not turn into revenue. Every improvement in conversion rate multiplies the value of every visitor SEO sends your way.

When we work on both, every change we make to a page is informed by real organic traffic data. We know which pages users land on from search, how they behave and where they leave. That data makes CRO faster, cheaper and more effective.

The same applies in reverse. Better-converting pages tend to have stronger engagement signals, lower bounce rates and longer dwell times, all of which contribute positively to your SEO performance.

2x
Doubling your conversion rate costs nothing in traffic

If you currently convert 2% of visitors and we improve that to 4%, you get the same number of leads you would from doubling your organic traffic, without spending more on SEO.

74%
of businesses say improving CRO is a top priority

Yet most focus almost entirely on traffic acquisition. The easiest wins are often already on your site, hidden in pages that almost convert but do not quite get there.

38%
of visitors stop engaging if a layout is unattractive or confusing

First impressions and usability matter enormously. Visitors form a view of your credibility within seconds of landing on your page.

FAQs

CRO questions, answered

What is a good conversion rate?
It depends heavily on your industry and what counts as a conversion. For lead generation sites, 2 to 5% is a reasonable benchmark. For e-commerce, 1 to 3% is typical. Rather than chasing an industry average, we focus on improving your current rate by identifying and removing the specific barriers on your site.
How much traffic do I need for CRO to work?
Formal A/B testing requires substantial traffic to reach statistical significance, typically several hundred conversions per variation. However, many CRO improvements, including fixing obvious usability issues, improving trust signals and strengthening calls to action, can be made and measured at much lower traffic volumes. We tailor our approach to the traffic your site actually has.
How long does it take to see results from CRO?
Some improvements, particularly fixing clear usability problems or adding missing trust signals, can show results within weeks. More complex changes that require A/B testing take longer to reach statistical significance. We prioritise quick wins early in the engagement so you see improvement while longer-term tests run in parallel.
Do I need GA4 already set up for CRO?
Not necessarily, but accurate analytics makes CRO significantly more effective. If your tracking is incomplete or conversions are not being recorded correctly, we may recommend addressing that first. We offer GA4 setup and auditing as a separate service and can run both together where needed.
Will CRO changes affect my SEO?
Done correctly, CRO improvements should benefit your SEO rather than harm it. Better user experience, lower bounce rates, longer dwell times and improved page structure all contribute positively to how Google assesses your content. We are mindful of SEO implications in every change we recommend.
Do you work with any type of website?
Yes. We work on lead generation sites, e-commerce stores and service business websites built on any platform. The specific tactics vary by site type but the underlying process is the same: gather evidence, identify barriers, make targeted improvements and measure the outcome.

Contact Us About CRO